Our Packaging & Achievements

As an ethical business, part of our core responsibilities are aimed towards the way in which we conduct ourselves day to day and the processes, procedures and materials used in our daily operations.

Our Packaging

The packing materials we use are

  • Recycled double wall boxes
  • Reused boxes, such as those in which we receive our stock from our suppliers
  • Paper bubble wrap alternative
  • Unbleached kraft roll & 100% recycled paper void fill
  • Paper tape

Eco bubble wrap

We have also adopted Geami WrapPak as an alternative to plastic bubble wrap. The Geami WrapPak uses a clever combination of die cut kraft paper with a tissue interleaf paper. The die cut paper is expanded into a 3D honeycomb structure creating a unique wrapping. No tape is needed at the ends of the product as the angled cells can be locked together. 

We want your order to reach you in one piece with no damages and provide training to our warehouse team to use the best packing techniques to protect your items whilst minimising packaging. We are constantly trying new techniques and types of packaging to be as environmentally friendly and efficient as possible.

In addition to buying recycled and recyclable packaging, all of the excess day to day packaging used in our fulfilment centre is compacted, bailed and collected by a local recycling company.


Our delivery notes included inside your parcel are printed on 100% recycled paper. In addition, the catalogues we print and send out on Spring and Autumn/Winter are printed on paper from sustainable sourced using vegetable based inks and by a printer accredited with ISO14001 for environmental management.

We offer a gift wrapping service and the gift wrap we have chosen to use is 100% recycled.


Unfortunately we do find that products get damaged and sometimes we come across products with a short shelf life, in these cases we will always donate what we can to The People’s Kitchen, a charitable organisation providing meals and support to the homeless. We not only provide them with food but also much needed essentials such as nappies, toiletries and household products. Anything the People’s Kitchen does not need or can’t use is passed on to the West End Food Bank in Newcastle.

We support the West End Food Bank directly by offering customers the chance to donate to the organisation in the checkout area. Every year we run an alternative ‘Black Friday’ deal to support the food bank further, donating an item for every order placed with us.

Any food items reaching or past their best before date are donated to a local cafe that uses food that would otherwise go to waste. Find out more about our work with charities here.

Across the Business

Our contact centre has played its part in reducing the impact our business has on our planet by reducing our carbon footprint.

All PC and printing equipment is shut down when not in use and we only have some of the contact centre lights on during daylight hours, which has reduced our energy consumption significantly. Simply by re-deploying the contact centre to an office with windows has massively impacted our energy consumption in a great way.

In addition to the above, we 'Eco-check' any new process/procedure to reduce our carbon footprint and to date we have introduced Customer Service Solutions, which have reduced our paper consumption by over 20,000 sheets in the last 2 years which again has also added to reducing energy consumption.

We constantly strive to adopt green policies across the business and in line with company policy, focus on and champion new initiatives. To encourage a healthier and more eco-friendly lifestyle we offer a cycle to work scheme to all employees, which allows them to save money when buying a bike and pay monthly out of their salary. We also encourage car sharing to work to reduce our carbon footprint.

We use an eco-friendly Vektra kettle in our office kitchen to further reduce energy consumption.

Read more about our environmental policies here.

Reduce, reuse, recycle