Ethical Super Service
|Free UK Mainland delivery on all orders over £50 - just build a basket full of your favourite fairly traded goods, and we’ll automatically qualify you for free delivery - nice!||We know that security when buying online is a major concern. That’s why we enforce internationally-recognised 256-bit SSL encryption for all online payments.||Doesn’t fit? Not what you thought? Or simply changed your mind? Don’t worry - we double the standard returns policy to 30 days, so you can return your items trouble free.||Real customers, real feedback. We ask all of our customers what they think, good or bad. So you can get good, honest feedback about our shop and service. Read all of our reviews.|
Here are some aspects of our Super Service we hope you’ll enjoy...
Delivery services and charges
The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per address, which will be the highest depending on the contents of your order.
Orders Under £50
Orders Over £50
Standard Delivery (5 working days)
|UK Express Delivery (Next Working Day delivery on orders placed before 2pm)|
Delivery next working day for orders placed before 2pm (Mon-Fri). This method will require a signature, please ensure somebody will be available to sign. We do not offer Express Delivery for Republic of Ireland orders.
30 Day No Quibble Guarantee
If you’re not absolutely delighted with your order, just return it to us within 30 days and we’ll issue you a full refund for everything you return. No questions asked, unless you want to tell us what we could do better in the future.
Ethical Service Extras
We know you expect our products to be ethical, but we also try to go the extra ethical mile with our service, including:
- Reused packaging – whenever possible we re-use packaging. If we don’t have an old box, we use recycled boxes and packaging materials.
- Gift wrapping – we have one of the loveliest gift wraps in town, wrapped in recycled paper and finished with a recycled bow and fairly traded gift tag. Check it out »
- Environmentally Conscious Delivery Option - You can choose to add £1 to your order, and we'll donate it to Trees for Life to support projects that work to support the environment and help to combat global warming. Find out more »
- Reward Points Scheme - Our Frequent Shopper programme as a way of saying "thanks!" to our most valued customers. Receive 5 points for every £1 you spend and 10 points for every review you submit. Points are worth 0.5p each, meaning for every £100 you spend, you'll get £2.50 to spend when we email your voucher to you. You can read more about how Reward points work here.
Help provided by real people
We’re always here to help - you can either email us anytime at [email protected] or phone us on working days between 8am-8pm and weekends between 9am and 4pm on 0333 400 0646 . You can also ask online questions on any product page, a nice way to have the answers from our ethical product gurus shared with other customers.
We also encourage you to share your product feedback by writing reviews on products you’ve purchased from us.
And finally, don’t forget to check out our Ethical blog where you’ll find a wide range of ethical personas pondering both the serious and lighter sides of ethical shopping.
Our Ethical Super Service is a work in progress, we’re always trying to improve. If you have any service improvement ideas you’d like to share with us, we’d love to hear from you – get in touch.