Help - Privacy & Security

Privacy Policy

Ethicalsuperstore.com is committed to protecting your privacy. This Privacy Policy forms part of the General Terms of Use, which governs your use of the Site. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy.

From time to time, we may add or change functions, features or products to the Site. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to the Privacy Policy.

Please to refer to the Privacy Policy within the Terms and conditions regularly to review any amendments.

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Verified by Visa

Ethicalsuperstore.com is now participating in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit or debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

If the credit or debit card you're using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping online on Ethicalsuperstore.com or any other participating websites. It's the online equivalent of chip and pin which is used on the High Street. Once registered, you will be taken back to Ethicalsuperstore.com to confirm your order. If you're unsure about this new service, you may be able to complete your order without registering but we recommend that you contact your card issuer to find out more about the service, as they will eventually require you to register to continue shopping online.

If you have already registered, you will be required to use your password on future online transactions.

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you, as Ethicalsuperstore.com are unfortunately not able to help. Alternatively, you can always place your order by calling our Customer service team.

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Email Subscription and Mailing Preferences

We keep you up-to-date with special offers and products we think you'll like through emails and occasional postal mailings. If you want to change your email or mail preferences, just click the 'Update communications references' in 'My Account'.

We may pass your email address or telephone number to a courier service however, this will be solely for the purpose of updating you on the status of an outstanding order and these details will not be used for any marketing purposes whatsoever.

When you place an order, or use any online form on our website, respond to a survey, or enter a competition or promotion, we need to know your name and other information such as your postal address, email address, telephone number and your credit card number and expiry date or bank account details etc (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the products or service you have requested and to communicate with you on any matter relating to their provision in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop this website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

Occasionally we make your postal address details available to 3rd party companies who we feel offer products or services which may interest you. We will only do this if you have opted-in to receive such communications, for example when you completed a data capture form or placed an order with us. If you do not wish to be included, just leave the third party check box when registering or if you have already registered log into your account and select ‘Update your communication preferences’ in the My Account Information section, and un-tick the 3rd Party communications option.

We may also disclose your personal information to third parties working on our behalf for things like processing payments, customer analysis or data management. We only give these companies the information they require to fulfil their contracted tasks and they are not permitted to use the information for any other purposes.

We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.

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Subject access requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at Spark Etail, Follingsby Avenue, Follingsby Park, Gateshead, NE10 8HQ. Please note that we reserve the right to charge a fee of up to £10 for any such request. 

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Security

We take the security of your personal information very seriously. We want you to know that you are shopping in a safe and secure environment and that you are in control over what happens to your information.

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Cookies

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.
Cookies are essential to using the Ethical Superstore website, as they gather information on the type of platform you’re using to view our website e.g. Windows, IPhone, PS3. We use this information to optimise our website for your particular platform, so that you have the best experience no matter which platform you use. Below are some examples of how we use cookies to do this:

 

There are three different categories these cookies are split into:

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Third Party Cookies

Google Analytics

Google use session and persistent cookies across their advertising products, and cookies are used by Google partners across their third party advertising network.
Google uses cookies to serve you relevant advertisements based on your recent searches. Anyone can opt out of this and Google also offers a number of options to permanently save your opt-out settings in your browser. Clarks use Google cookies to track on-site conversions.


Google Adwords, MSN/Bing & Yahoo

Google Adwords, MSN/Bing, and Yahoo use cookies to track our own paid advertising activity. We use the information collected by these cookies to help us determine where our ads will be most effective online. Each individual advertiser uses its own tracking cookies and the data taken is not confidential data or interchangeable.

 

Criteo

Criteo is an advertising network which uses cookies to display Ethical Superstore products similar to those you and other customers have recently viewed on the Ethical Superstore site in ad banners on participating websites.
Criteo "tags" visitors with anonymous browser cookies. Users tagged by Criteo are given an anonymous identifier. At no point does Criteo collect personal data, such as your name or address.  The browser cookies track the products viewed by the visitor and pages visited of ethicalsuperstore.com, for whom Criteo is delivering ads.

Persistent cookies are used to run their technology as they enable Criteo to track and target the interests of our users to enhance the experience on our website. Persistent cookies remain on your hard drive for an extended period of time.

Criteo's partners' advertisements are displayed on many websites: publishers. These publishers may also place cookies in your browser. These cookies are there so that the publishers recognise that Criteo has a personalized advertisement available for your browser.

Opt out
If you do not want to receive ads displayed by Criteo, you can disable the display of Criteo ads  here, under the User Choices section. - See more at: http://www.criteo.com/privacy/
 

 

Facebook
Cookies and pixels are used to understand and deliver ads and make them more relevant to you. We may also use a cookie to learn whether someone who saw an ad on Facebook later visited our website.
Facebook website and mobile Custom Audiences use code that we place on our site to deliver targeted ads through Facebook Custom Audiences. Visit Facebook to find out more about Facebook custom audiences.

 

Social Media
Sites such as Facebook and Pinterest, serve cookies in order to be able to share and discuss ethicalsuperstore.com’s products on social networks.

 

How do I disable cookies?

(Please be aware the ecommerce functionality of the site requires cookies to be turned on)

If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-
For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting
For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy

 

 

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours

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Amendments

Please note that this privacy policy is subject to change from time to time. It was last updated 29/07/2014