|Free UK Mainland delivery on all orders over £50 - just build a basket full of your favourite fairly traded goods, and we’ll automatically qualify you for free delivery - nice!||We know that security when buying online is a major concern. That’s why we enforce internationally-recognised 128-bit SSL encryption for all online payments.||Doesn’t fit? Not what you thought? Or simply changed your mind? Don’t worry - we double the standard returns policy to 30 days, so you can return your items trouble free.||Real customers, real feedback. We ask all of our customers what they think, good or bad. So you can get good, honest feedback about our shop and service. Read all of our reviews.|
Here are some aspects of our Super Service we hope you’ll enjoy...
The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per address, which will be the highest depending on the contents of your order.
Orders Under £50
Orders Over £50
Standard Delivery (5 working days)
|Express Delivery (Next Working Day delivery on orders placed before 2pm)|
Delivery next working day for orders placed before 2pm (Mon-Fri). This method will require a signature, please ensure somebody will be available to sign.
If you’re not absolutely delighted with your order, just return it to us within 30 days and we’ll issue you a full refund for everything you return. No questions asked, unless you want to tell us what we could do better in the future.
We know you expect our products to be ethical, but we also try to go the extra ethical mile with our service, including:
We’re always here to help - you can either email us anytime at email@example.com or phone us on working days between 8am-8pm and weekends between 9am and 4pm on 0845 0099 016 . You can also ask online questions on any product page, a nice way to have the answers from our ethical product gurus shared with other customers.
We also encourage you to share your product feedback by writing reviews on products you’ve purchased from us.
And finally, don’t forget to check out our Ethical blog where you’ll find a wide range of ethical personas pondering both the serious and lighter sides of ethical shopping.
Our Ethical Super Service is a work in progress, we’re always trying to improve. If you have any service improvement ideas you’d like to share with us, we’d love to hear from you – get in touch.
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Registered office: Follingsby Avenue, Follingsby Park, Gateshead, NE10 8HQ. For more information see about us or browse our sitemap.