{"id":2101,"date":"2009-12-24T13:24:11","date_gmt":"2009-12-24T12:24:11","guid":{"rendered":"http:\/\/www.ethicalsuperstore.com\/blog\/?p=2101"},"modified":"2012-10-05T15:01:58","modified_gmt":"2012-10-05T14:01:58","slug":"our-customer-service-resolutions-for-2010","status":"publish","type":"post","link":"https:\/\/www.ethicalsuperstore.com\/blog\/company-news\/our-customer-service-resolutions-for-2010\/","title":{"rendered":"Our Customer Service Resolutions for 2010"},"content":{"rendered":"
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Happy New Year!<\/p><\/div>\n

Note: MAD Points are now known as Reward Points<\/b><\/p>\n

We work hard to provide the best possible online shopping service in the ethical products world.\u00a0 In response to popular demand, we\u2019re happy to introduce 2 great new money-saving services for 2010 developed with our frequent shoppers in mind. Our new MAD (Make a Difference) Points Programme entitles you to earn points (redeemable as cash vouchers) every time you shop or write a review and our Super Saver Delivery Programme entitles UK members to unlimited FREE delivery and returns for a year – see the details below for how you can start enjoying immediate savings. We also invite you to complete our Customer Satisfaction Survey (details below) as part of helping us to improve our service in 2010 and beyond \u2013 complete the survey<\/a> and you\u2019ll earn 50 bonus MAD points and be entered to our prize draw to win a \u00a350 Ethicalsuperstore.com Gift Voucher.<\/p>\n

MAD Points Frequent Shopper Programme<\/strong><\/p>\n

MAD (Make a Difference) Points is our new frequent shopping programme which we\u2019ve developed as a simple way of saying \u201cthank you\u201d for shopping with us and supporting our ethical shopping community! \u00a0Receive 5 points for every \u00a31 you spend and 10 points for every product review you submit.\u00a0 Points are worth \u00bd pence apiece which means every \u00a3100 you spend earns you 500 points worth \u00a32.50.\u00a0 There\u2019s no cost to join – you\u2019ll start earning MAD Points on your next order or product review and you\u2019ll receive a cash voucher every 3 months based on your accumulated MAD Points total – learn more \u00bb<\/a><\/p>\n

Super Saver Delivery Programme<\/strong><\/p>\n

Our new Super Saver Delivery Service is a membership program that gives you unlimited standard delivery and returns for eligible purchases. For an annual membership fee of \u00a319.95 to UK mainland addresses and \u00a329.95 to addresses in the UK Highlands and Islands (check if your post code qualifies on the delivery options page), you will enjoy:<\/p>\n