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Hils asked this question on 19th Apr 2008
Q: Hi, If I purchase a set of Ecoballs do I have to buy a pack of refills, or are they already in the set of ecoballs?
A: Ecoballs are supplied filled and ready to use. The refills are designed to keep the balls in service but should be required until after a good few hundred washes. John.
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carolyn1 asked this question on 12th Mar 2008
Q: How do you know when you need to change your e ball - I have a single one - or how do you know when it needs refilling? do the balls disappear. I've been using mine 2 months and theres still balls in there?
A: Thanks for the query. You will find that the pellets inside the eco-balls do get used up. This refill is for topping up the balls as they get used. Hope this helps. Thomas.
Latest Questions
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carolyn40 asked this question on 16th Jun 2008
Q: the pellets are leeking from the eco balls, i keep finding them loose in my washing machine, is there anything i can do to remedy this and can they damage my machine?
I look forward to your reply.
A: I’m sorry to hear about your problem; the eco balls should not be leaking and if the pellets used are small enough to come through the casing they should be discarded as household waste and replaced. However, this may be an issue with the casing itself and you should check to make sure that it is closed securely before use.
As for damage to your washing machine, the pellets used are designed to gradually dissolve on contact with water and so no damage should come to your machine.
Marty.
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