Our Customer Service Resolutions for 2010

Happy New Year!

Note: MAD Points are now known as Reward Points

We work hard to provide the best possible online shopping service in the ethical products world.  In response to popular demand, we’re happy to introduce 2 great new money-saving services for 2010 developed with our frequent shoppers in mind. Our new MAD (Make a Difference) Points Programme entitles you to earn points (redeemable as cash vouchers) every time you shop or write a review and our Super Saver Delivery Programme entitles UK members to unlimited FREE delivery and returns for a year – see the details below for how you can start enjoying immediate savings. We also invite you to complete our Customer Satisfaction Survey (details below) as part of helping us to improve our service in 2010 and beyond – complete the survey and you’ll earn 50 bonus MAD points and be entered to our prize draw to win a £50 Ethicalsuperstore.com Gift Voucher.

MAD Points Frequent Shopper Programme

MAD (Make a Difference) Points is our new frequent shopping programme which we’ve developed as a simple way of saying “thank you” for shopping with us and supporting our ethical shopping community!  Receive 5 points for every £1 you spend and 10 points for every product review you submit.  Points are worth ½ pence apiece which means every £100 you spend earns you 500 points worth £2.50.  There’s no cost to join – you’ll start earning MAD Points on your next order or product review and you’ll receive a cash voucher every 3 months based on your accumulated MAD Points total – learn more »

Super Saver Delivery Programme

Our new Super Saver Delivery Service is a membership program that gives you unlimited standard delivery and returns for eligible purchases. For an annual membership fee of £19.95 to UK mainland addresses and £29.95 to addresses in the UK Highlands and Islands (check if your post code qualifies on the delivery options page), you will enjoy:

  • Free standard delivery for most products sold by Ethicalsuperstore.com
  • Free returns
  • No order minimums to receive free delivery – once you’ve signed-up, there’s no need to think about delivery charges when you order, the “Super Saver Delivery” option will appear every time you checkout for a full year.

Try it FREE for 14 days and receive your first delivery free of charge – read more details on our Super Saver Delivery Programme overview page or when you check out.

Customer Satisfaction Survey

To help us improve our service, we invite you to share your views by taking part in our Customer Satisfaction Survey.

This survey is being conducted in collaboration with Alexander Kok, a final year student at Northumbria University, Newcastle majoring in Public Relation and Communication.  As Alex is conducting research for his final year dissertation on the topic of effective communication with customers of online businesses, we were keen to support his work as part of our efforts to continuously improve the quality of our services and overall customer satisfaction.

We would appreciate if you would take fifteen minutes of your time to complete our survey by clicking on the link below.  All survey responses will be treated confidentially and no personal information is requested.

The survey is open until 20 January 2010, following which we’ll share the results on Ethical Superstore, as well as start working on the suggestions we receive! As a thank you, you’ll also be entered into a prize draw to win a £50 Gift Voucher for Ethical Superstore, as well as given 50 bonus MAD points.

Complete the Survey »

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